ARINC Managed Services (AMS)

ARINC Managed Services LLC, a wholly owned subsidiary of ARINC Incorporated, is the leading provider of operations, maintenance, and staffing services in support of information technology (IT) systems at airports around the world. AMS provides integrated support solutions with highly trained employees who have the skills and technical know-how to handle the most complex IT maintenance and support projects. 

Our services are supported by a 24-hour global service desk and monitored through service level agreement (SLA) management and reporting. Our customer-centric approach results in “peace of mind” for our customers who depend on our unsurpassed IT support to keep their critical systems up and running.

Our services include: IT Operations, Maintenance, and Staffing. 

AMS Operations offerings fit your needs, whether that means start-to-finish management of your IT systems or anything in between. AMS offerings include a 24-hour global service desk, SLA management and Data Warehouse reporting, Business Process Management (BPM), and Technical Operations Project Support (TOPS).  

AMS Maintenance comprises end-to-end support for airport IT systems. Our services cover all aspects of the IT system life cycle—providing installation, repair, and preventive maintenance—supporting ARINC and non-ARINC systems alike. These systems include:

• Common-Use Self Serve (CUSS) kiosk systems
• Flight information display systems
• Common-Use Terminal Equipment (CUTE) and dedicated systems
• Closed-circuit television systems
• Passenger ID systems
• Printers (bag tag, boarding pass)
• Boarding pass, card, and passport readers
• Baggage-handling systems
• Parking access and revenue control systems
• Workstations and scanners
• Core room servers, routers, and gateways supporting processing/informational systems

AMS Staffing offers you scalable IT staffing solutions (e.g., temporary, temporary-to-permanent, and long-term) with airport domain expertise at competitive labor rates.  We offer our customers a fully managed approach; that is, we manage the staffing process end to end and relieve customers of the complexities of having to do it themselves. We provide the most qualified professionals, capable of supporting a multitude of technologies.

For more information about how AMS can support your organization, please contact us at ams@arinc.com.