ARINC Will Support Samsung Displays at Airport; Agreement Marks New Concept in Tech SupportJune 10, 2008Annapolis, Maryland—ARINC Managed Services, LLC, a leading provider of airport IT services worldwide, today announced a major step forward in technical support for airports. The company has agreed to provide on-site warranty service and maintenance for a major installation of Samsung Electronics displays at one of North America’s largest airports. The agreement covers more than a thousand Samsung monitors at the airport and off-site locations such as car rentals and hotels. ARINC Managed Services (AMS) staff will provide first-level technical support, repair, and replacement of Samsung monitors and televisions. The equipment is used for passenger flight information and CNN News. “This agreement is an industry first, and a three-way win for Samsung, the airport community and for ARINC,” stated Jim L. Martin, ARINC Managed Services Vice President. “Since AMS staff is currently providing mission-critical support for airport check-in and boarding systems, we are in the best possible position to deliver the rapid repair and warranty work Samsung Electronics wants for its customers.” “Samsung is very pleased to establish this innovative working relationship with ARINC Managed Services, a global leader in airport technical support,” stated Jay Reynolds, Vice President of Samsung Field Service. “Our overall goal is customer satisfaction for our airport customers and the traveling public, and we can visualize extending this new on-site service concept to other locations.” ARINC plans to incorporate the Samsung display equipment into its existing preventive maintenance program, to ensure the highest level of uptime and ROI for the airport. “This agreement with Samsung reinforces our key AMS value proposition: we are a comprehensive systems integration support company,” added Martin. “Our goal will be to introduce programs like this at other airports. We are ideally positioned to support any manufacturer with a requirement for equipment support at airports.” The new agreement will benefit the airport by ensuring faster turnaround on monitor repairs and replacement, as well as by eliminating the need to keep spares and electronic sets on hand. Samsung will benefit from greatly reduced logistics and lower shipping requirements for equipment under warranty, and from the skills of a team of AMS experts who can take care of electronics issues on site. ARINC Managed Services (AMS) is the global IT support and service subsidiary of ARINC. With 30 airport customers worldwide AMS is the leading provider of operations, maintenance, and staffing for the airports industry. AMS personnel handle the most complex airport IT projects and provide a low-risk, highly reliable outsourcing solution. For more information, visit the AMS web site at www.arinc.com/ams. ARINC Incorporated, a portfolio company of The Carlyle Group, provides communications, engineering and integration solutions for commercial, defense and government customers worldwide. Headquartered in Annapolis, Maryland with regional headquarters in London and Singapore, ARINC is ISO 9001:2000 certified. Release: 08-037 Brand Management & Communications |
Search News |